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Customer Service Concept:
"Customer demand satisfaction + customer interests to ensure" the fundamental principle of our pursuit! Under this principle, a series of background operations, design and material selection to meet customer needs, insist on the center, production and product quality and services adhere to the interests of its customers to ensure the center, to the customers; adhering to the "quality first, service first, reputation first "principle, to cover the nationwide service network and the national tour of after-sales team, provide consumers quick, thoughtful, satisfactory service. Create value for our customers! Continuous improvement to enhance customer satisfaction as the ultimate goal. A customer service center within the company, supplemented by our professional customer service CRM system, our company have the confidence and ability to ensure the full range of providing professional, fast service. As long as the "force de R & D" brand, service will be forever. A professional service attitude and perfect after-sales service system solution for customers to worry about.
Service System Process:
After-sales service commitment
Company has been "customer satisfaction + customer benefit guarantee" as our service concept. If the proper use and maintenance, high-quality "force de R & D" ultra-pure water machine will be your right-hand man to work. One year from date of installation time, the force de R & D companies will be responsible for warranty of any defects due to manufacturing problems. Warranty period, we provide equipment for life maintenance and spare parts supply offers.
If the device fails, the company received a user response within 1 hour after notification, the general glitch resolved within 2-4 hours, large-scale failure resolved within 8-24 hours.
Service headquarters company dedicated technical support engineer, responsible for customer technical issues advice to give a reply in a timely manner and to ensure and maintain long-term customers, good technology exchange and collaboration.
"Preventive maintenance-type" of service: The company has a dedicated service department, regardless of the warranty period and warranty period, life on the sale of equipment to provide free home maintenance services to equipment on a regular basis by the service and maintenance in prevention in the first place.
Uses proprietary customer management system (CRM) on the sale of equipment to manage, for each customer to establish a dedicated computer files, equipment, relevant information on customer history, to ensure after-sales service department regularly reminded of the equipment, equipment maintenance, Fault diagnosis and rule out fixed-point, tracking supplies and installation services; and regularly on the daily return visit to and use of customer surveys.
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中文 
English
